Delivery

Where we deliver

We deliver to addresses in the United Kingdom. We cannot deliver to the Channel Islands, the Isle of Man or outside the United Kingdom.

Delivery charge

Delivery is free. The price you see on the product page includes delivery, and the payment page shows the full amount before you pay.

Where your order comes from

Our products are sent from our supplier's warehouse in China by tracked parcel. Your order does not come from a UK warehouse, which is why delivery takes longer than from a shop that keeps stock in the UK.

Delivery times

Delivery normally takes 7 to 12 working days after we confirm your order by email: up to 3 working days to prepare and send the parcel, then about 6 to 9 working days in transit. If a product page shows a different delivery time, the time on the product page applies to that product. Working days are Monday to Friday, except bank holidays.

If you order several items, they may arrive in separate parcels.

If no delivery time has been agreed, we deliver within 30 days after the contract is made at the latest. If we are going to be late, we tell you by email. Our terms and conditions explain your rights if a delivery is late.

Customs charges and import VAT

• Orders with a total of £135 or less: there are no customs charges and no import VAT for you to pay.
• Orders with a total of more than £135: UK import VAT and a carrier handling fee may be charged on delivery. The carrier asks you to pay them before it hands over the parcel.

The total is the amount you pay for the whole order. We show this on the payment page before you pay, so you can see which side of £135 your order is on.

Carriers and tracking

We send orders with tracked international parcel services such as YunExpress or CJPacket, with final delivery by a UK carrier. Every order is sent with tracking. We email you the tracking details when your order leaves the warehouse. We ask for a phone number at checkout because carriers can use it for delivery updates.

When your order arrives

Please check your delivery when it arrives. If the packaging is badly damaged, you can refuse the delivery or note the damage with the driver. If you find damage after opening, email us at info@jewelleryboxshop.co.uk with your order number and photos as soon as you can, and we arrange a replacement or a refund.

The goods remain at our risk until they are delivered to you or to a person you have named to receive them. Your legal rights for damaged or faulty goods are explained on our returns page.