Free tracked UK delivery in 7 to 12 working days. Orders over £135 may have import VAT and a carrier fee to pay on delivery.

Returns and refunds

Last updated: 15 November 2026

Changed your mind

You can cancel your order within 14 days of delivery without giving a reason. In short:

  1. Tell us within 14 days after the delivery: email info@jewelleryboxshop.co.uk or use the online form on our cancellation rights page. Please email us before you send anything back, so that we can confirm the return address and your order number.
  2. Send the goods back to the return address below within 14 days after you told us.
  3. Get your refund within 14 days after we receive the goods back, or after you show us proof of postage if that is earlier. We refund the price you paid. Delivery to you was free, so there is no delivery charge to refund.

Return address:
StranovaMedia Ltd
20 Wenlock Road
London N1 7GU
United Kingdom

Please do not send goods back to our supplier's warehouse in China.

Return postage: you pay the cost of sending the goods back. All our products can be returned as a normal parcel. With a tracked UK parcel service this usually costs about £4 to £10, depending on the size and weight of the parcel.

Please pack the goods well, in the original packaging if you still have it, and keep proof of postage. You may handle the goods as you would in a shop to check them. If they lose value because they were handled more than that, for example a box with a scratched finish or a lining marked by use, we may deduct the loss in value from the refund.

The full legal text, the exceptions and the model cancellation form are on our cancellation rights page.

Faulty, damaged or wrong items

If an item arrives faulty or damaged, or it is not what you ordered, we pay. Email info@jewelleryboxshop.co.uk with your order number and photos of the item and the packaging. We then arrange a replacement or a refund. If we need the item back, we pay the return postage.

These are your rights under the Consumer Rights Act 2015, which are separate from your right to cancel:

  • Within 30 days of delivery you can reject a faulty item and get a full refund.
  • Within 6 months you can ask for a repair or a replacement. If that is not possible, or the item is still faulty after one repair or replacement, you can ask for a full refund or a price reduction instead.
  • After 6 months you can still claim if the item was faulty at delivery or does not last a reasonable time. You can bring a claim up to 6 years after delivery (5 years in Scotland).

Refunds

We refund to the card, wallet or PayPal account you paid with. We do not charge a fee for refunds. Your bank may take a few working days to show the money on your account.

Manufacturer guarantees

Some products come with a manufacturer's guarantee. The product page says so where one applies. A guarantee comes on top of your legal rights and does not replace them.

Recycling old electrical items

When you buy a new electrical item from us, you can recycle the old item it replaces free of charge. We are a member of the Distributor Take Back Scheme (DTS), run by Valpak, which funds free take-back of household electrical items at local council household waste recycling centres. Find your nearest centre at recycleyourelectricals.org.uk.

The crossed-out wheelie bin symbol on a product means it must not go in your household bin. Electrical items can contain substances that harm people and the environment if they are not treated properly, and they contain materials that can be recovered and used again. Please take them to a recycling centre or a retailer take-back point. Used batteries belong in a battery collection point, which many shops that sell batteries provide.